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FIGURE 5-2: THE CORE COMPONENTS OF A PROFESSIONAL WORKFLOW

What to notice: A workflow does not consist of steps alone. It needs a trigger, inputs, an
owner, a success criterion, decision points, exceptions, records, and measurement.

Source: Prepared by the author, drawing on process modeling and quality management
principles [1][9].

↻ Try it yourself: draw one workflow
Draw a simple workflow for a request that recurs in your professional life: a circle for the
start, boxes for the steps, and a diamond for each decision, with the name of the
responsible person above each step. Add at least one path for what happens when data
is missing.

Video: Understanding BPMN in Under Two
Minutes
A fast visual introduction to the elements used to

represent a business process: events, tasks,
gateways, flows, and roles.

Duration: 1:46 | Level: Beginner
Learning objective: Tell an event, a task, a flow,

and a decision point apart on a diagram.
Source: Camunda Academy [14].

https://youtu.be/MkXhkiRiovA
Verified: June 6, 2026

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