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FIGURE 1-1: ACCELERATION, AUGMENTATION, AND AUTOMATION AS PRODUCTIVE ROLES

What to notice: These roles are not levels of quality; they represent different degrees of
work assigned to the system. Automation is not automatically better. It suits a stable process
with clear permissions and a human ability to stop it when necessary.

Source: Prepared by the author.

TABLE 1-1: EXAMPLES OF AI IN FAMILIAR ACTIVITIES

Situation System’s role Human role

Determines the message’s
Filters messages and suggests
Email importance and approves the reply
priorities or a draft reply.
and its context.

Extracts key points and trends Checks the figures, explains causes,
Reports
and prepares an initial draft. and approves the conclusion.

Transcribes the recording and Corrects the record and confirms the
Meetings
suggests decisions and tasks. owner, deadline, and final decision.

Classifies the request and
Customer Handles and escalates exceptions
retrieves an initial answer from
service and sensitive cases.
a knowledge base.

Generates examples, questions,
Education Defines the learning objective and
and explanations at different
and training assesses genuine understanding.
levels.

Organizes literature, compares
Research and Verifies the sources and method and
arguments, and suggests a
analysis formulates the scholarly conclusion.
structure.

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