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D. Reputation and Reliability

Years ago, the biggest companies were the ones we heard about
as service providers, but today we have many companies that
have invested in this field. Therefore, it is important to refer to
the experiences of previous users in this field and those who
have work experiences to know their review of the services, and
the advantages and disadvantages of each company to
understand the reliability of the provided infrastructure.

E. Integrated Systems

There is a trend towards providing several solutions that suit
businesses today. Therefore, when choosing, there is no need to
deal with more than one service provider at the same time if one
of them provides the required services in a way that meets the
needs. There is no doubt that using digital solutions in the same
work environment facilitates the transition between resources
and makes their management flexible. However, this does not
necessarily mean that this will be followed in all cases.
Accordingly, the analysis will clarify to the decision-maker the
appropriate choice, the actual need for the provided services,
and how much and how these needs will be met.

F. Protection

The decision-maker does not need to emphasize that protecting
information security and the digital environment is something
that cannot be waived for the users. Therefore, all the necessary
procedures and precautions must be followed to provide this
protection need for the users. In this context, several service
providers adopt a shared liability policy. The service provider
bears part of the provision of data protection against attacks
and hacking programs, but the service user still has another part
of the responsibility, which is to know the basics of data
protection and the precautionary measures. For example, if a
user has software available on a cloud service, it must be
ensured that the program is free of vulnerabilities that allow
hackers to use the application incorrectly and even take over
customer data.

18 Training unit in the field of technological information - at the Supreme Council of Universities © Intellectual property rights 2024