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TABLE 7-3: TYPES OF QUESTION AND THE EVIDENCE EACH REQUIRES
                 Type                  A simplified example                  A methodological caution


                                                                           Do not interpret a proportion
                               What proportion of users completed
              Descriptive                                                without the quality of the measure
                                           the service?
                                                                                  and the sample.

                                 Does quality differ between two          Establish whether the groups are
             Comparative
                                            pathways?                          genuinely comparable.

                                                                          Do not turn an association into a
             Associational      Is use associated with satisfaction?
                                                                                        cause.

                                  What is the effect of a specific        It needs a design that addresses
                Causal
                                  intervention on the outcome?                alternative explanations.

                                How do participants describe the         Do not reduce experience to word
              Qualitative
                                      experience of change?                          frequency.

                               Why did the program succeed in one            Separate implementation,
              Evaluation
                                     branch and not another?                  outcomes, and context.

         TABLE 7-4: CHECKING THE QUESTION AGAINST FIVE CRITERIA

                 Criterion                                    The check question

                 Feasible         Are the data, the time, the skills, and the sample available?

                Interesting       Does it matter to those who hold the knowledge or the decision?

                  Novel           What does it add compared with what we already know?

                  Ethical         Are the risks justified and the approvals obtainable?

                 Relevant         Will the answer change an understanding, a practice, or a decision?


         TABLE 7-5: TURNING A GENERAL CONCEPT INTO AN OPERATIONAL DEFINITION

               Concept                              A possible operational definition

              Efficiency     The average time to complete a defined transaction from opening to closing.

               Quality                The proportion of errors requiring rework within one week.

             Confidence        A score on a documented scale, or a defined set of behavioral indicators.

                             The number of sessions, the type of task, and the proportion of outputs used
              Use of AI
                                                               after editing.

              Learning         The ability to apply the principle in a new case with an explanation of why.








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