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Chapter Glossary
Table 5-18: Glossary of essential terms

Common
Term Plain-language explanation
abbreviation

A defined unit of work with a beginning, an end, and an
Task -
output.

A connected set of activities that achieves a wider value
Process -
or result.
The order in which work moves between steps, people,
Workflow -
and systems.

Standard operating SOP A document describing the approved way of carrying out
procedure a recurring activity.

Trigger - The event that starts a workflow.
Input - The material or data that enters the process.

Output - The result produced by a step or a process.

The transfer of work from one person or system to
Handoff -
another.
A place where the path is chosen according to a rule or a
Decision point -
judgment.

Exception path - The steps followed when the normal case does not apply.

Quality gate - A check that must be passed before an output moves on.

The person responsible for the soundness of the process
Process owner -
and its overall result.
The process as it is actually performed today, before
As-is process -
redesign.

The redesigned process that the organization intends to
To-be process -
operate.
Stopping the process to request a human decision or
Human-in-the-loop HITL
correction.

A step that follows a fixed rule and produces a testable
Deterministic step -
result.

A step that uses a model to produce or understand
Generative step -
probabilistic content.
A response constrained to a defined structure or set of
Structured outputs -
fields.

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