Terms & Conditions

Welcome to the Electronic Portal of the Supreme Council of Universities’ Secretariat.

This charter aims to clarify the rights and obligations of users interacting with the electronic portal and the electronic services provided through it. We are committed to deliver high-quality services and strive to meet your needs while building a clear and transparent relationship with users.

Users’ Rights:

• Access to Accurate and Updated Information: Users have the right to access complete, accurate, and up-to-date information about the services provided through the electronic portal.
• Privacy and Data Protection: We are committed to protect users’ personal data privacy and confidentiality in accordance with the highest security standards and will only be used for specified and agreed-upon purposes.
• Easy Access to Services: We ensure that users can easily and conveniently access all services available through the electronic portal.
• Technical Support: We strive to provide immediate technical support to users to resolve any technical issues they may encounter while using the portal or its services.
• Response to Inquiries and Complaints: We are committed to respond to your inquiries and complaints during official working hours and address them in a way that ensures your satisfaction within the scope of the work of the departments and units of the Supreme Council of Universities’ Secretariat.

Users’ Responsibilities and Obligations:

• Adherence to Usage Policies: Users must adhere to the usage and electronic participation policies outlined on this portal, including respecting applicable laws and regulations.
• Providing Accurate Information: Users are required to provide accurate, complete, and correct information when using the services provided through the portal.
• Maintaining Account Confidentiality: Users must keep their account information confidential, not share it with others to ensure the protection of their data, and use strong passwords is recommended to secure their accounts.
• Using Services for Lawful Purposes: The services provided through the portal must not be used for illegal, unlawful purposes, or to spread offensive or misleading content.
• Contributing to Service Improvement: We welcome your feedback and suggestions for improving the services provided through the portal, and we encourage continuous communication to achieve the best user experience through quick chat or the suggestions and complaints page on the portal.
• Respecting Copyright: Users must respect intellectual property and copyright laws for all content displayed on the portal.

Electronic Portal’s Commitments to Ensure Service Quality:

• Providing Reliable and Secure Services: We are committed to offering secure and reliable electronic services that meet users’ needs and ensure their satisfaction.
• Updating Content and Services: We are diligent in periodically updating the content and services provided to ensure the delivery of accurate and relevant information.
• Compliance with Legal and Ethical Standards: We are committed to comply with all applicable laws and regulations, ensuring respect for the rights of all users.
• Ensuring Service Continuity: We work to ensure the continuity of services provided through the portal, making them available around the clock.
• Effective Communication: We are committed to providing effective communication channels to receive inquiries and feedback and to offer necessary support to users.

Mechanisms for Submitting Complaints:

• The electronic form on the Contact Us page.
• Quick assistance service (chat).
• Email.

Thank you for your trust in the electronic portal of the Supreme Council of Universities’ Secretariat. We are committed to providing the best electronic services in accordance with this charter.